For everyone who has had questions regarding refunds of the leftover money on your wristbands we have compiled a list of Frequently Asked Questions (FAQs) to help you out.
What happens to my leftover credit?
All credit left unredeemed by June 30 will be refunded in accordance with the terms below:
Remaining balance of visitors who purchased credit prior to the event online will be credited back to their Credit Card, subject to a $5 handling fee, within thirty (30) days following the end of the festival.
Visitors who purchase credit on the event site will be required to fill out an online form here: https://digitaldreams.pay.intellifest.com/#refund. You are required to fill in your name, wristband number, bank name, bank account number and bank ACH routing number within thirty (30) days following the end of the festival. Subject to accurate input of the online form, all unspent credit, less a $5 handling fee, will be refunded via an ACH transfer within approximately fifteen (15) business days following the end of the festival.
Any complimentary/bonus provided by the Event free of charges will not be subject to refunds after the Event.
What is a SWIFT code? How do I find my bank account number and SWIFT code?
A SWIFT code is a unique code used to transfer money between banks. This code is typically 8 or 11 characters and is often found on bank statements. SWIFT code formatting can vary depending on your bank, and if you have not used a SWIFT code in the past, we would recommend contacting your local bank branch and simply ask for the correct code. This is the fastest and easiest way to make sure you’ve got the correct code, ensuring you get your refund processed.
How do I know my Balance?
If you registered your wristband and created a festival account, you can login and check your balance online any time using your browser on your desktop computer or even your smartphone.
It’s still not fixed, can you please help me?
Please e-mail [email protected] and provide the following information:
- Full registered name
- Wristband number(s)
- What action you are trying to take (topping up, registering, etc.)
- Where the problem appears (e-mail, login screen, external payment site etc.)
- What the exact error message is
- Transaction number (if applicable)